Once upon a time,
on the cutting edge…

I helped JustAnswer modernize their virtual customer assistant, Pearl. By leveraging the power of large language models (LLMs), Pearl bridges the gap between customer problems and expert solutions.

Want to chat with Pearl yourself? Check this out: https://www.justanswer.com/sip/veterinary

Empowering Pearl with LLMs. I built the first LLM-powered chatbots across multiple business verticals (e.g. Health, Pets). I replaced Pearl’s old hardcoded responses with LLM-generated outputs, giving customers a more personalized experience.

Giving Pearl customer-focused objectives. Building on the first LLM-powered chatbots, I implemented new customer-focused logic. This logic helps Pearl stay on task and gather important details about the customer’s problem (e.g. learning their pet’s breed, learning their microwave’s brand).